Business Impact
THE GOLDEN
STANDARD
Sutherland Global
Leadership Transformation
Redesigning global leadership modules like handling escalations and root cause analysis for TMU 3.0, setting a new benchmark in operational excellence.
Afni Philippines
15% Performance Peak
Led a team of 10 instructional designers to achieve a 15% performance improvement via sophisticated blended learning strategies and targeted curriculum overhauls.
Concentrix
Global Process Mapping
Conducted onsite process mapping in the US and New Zealand, successfully reducing onboarding durations through streamlined knowledge transfer protocols.
HTC Taiwan
Vive Global Spearhead
Spearheaded the global launch of HTC Vive, enabling hundreds of agents across the Americas and ANZ through comprehensive technical training modules.
The Technical Core
Learning Architecture
Curriculum Redesign, Advanced Bloom’s Taxonomy (Level 3), and Scenario-Based Training.
AI & Innovation
Pioneering AI Coaching Expert prototypes and AI-integrated eLearning solutions.
Operational Strategy
Attrition Management, Root Cause Analysis (RCA), and Process Mapping for scale.
Executive Leadership
Managing 10+ IDs, stakeholder consultancy, and driving global vendor management.
THE EVOLUTION
The foundation of ground-up expertise. Transitioned from complex troubleshooting to global training strategy.
Spearheaded the global launch of HTC Vive, enabling hundreds of agents across the Americas and ANZ regions.
Driving global training transformation and leadership module redesigns for TMU 3.0 via AI-driven ecosystems.
MANAGER — KNOWLEDGE MANAGEMENT
FRONTLINE TECHNICAL SUPPORT
GLOBAL VIVE LAUNCH
2024 — SUTHERLAND
2007 — IBM
HTC TAIWAN
CONCENTRIX
ONSITE PROCESS MAPPING
Conducted onsite process mapping in the US and New Zealand, successfully reducing onboarding durations across global centers.
AFNI PHILIPPINES
INSTRUCTIONAL DESIGN LEAD
Led 10 instructional designers to achieve a 15% performance improvement via blended learning strategies.
Tools of the Trade
Development
Articulate Storyline 360
Rise 360
AI Stack
Google AI Studio
Synthesia
Vyond
Design Stack
Figma
Canva
Powtoon